While Samsung Note 7 has not been officially launched in India (Thank Heavens), for US buyers, Samsung’s exchange program for Galaxy Note 7 has been a nightmare for customers so far. A week after Samsung’s “voluntary” recall of the Galaxy Note 7, customers have yet to be clearly told when and how they’ll be able to replace their devices—devices that could set cars, hotel rooms, or garages on fire—with new, working models. Samsung last week said customers would be able to exchange their phones for a refund or a new device but customers don’t have a clear idea on who to contact or when replacement devices might be available.
The US Consumer Product Safety Commission (CSPC) has now officially weighed in, urging all Galaxy Note 7 owners to power down their devices and not use them. CSPC says it is working with Samsung to announce a formal recall soon, which would result in clearer guidelines for consumers.
The process is proving to be a a horror both for those who bought the device through carriers, and for those who purchased directly from Samsung.
Wireless carries including, AT&T, T-Mobile, and Verizon all reported that they have not received replacement devices from Samsung.
The Samsung Galaxy Note 7 has been under scrutiny since it was recalled for having batteries that are at risk of catching fire and exploding, The Director General of Civil Aviation, or DGCA on Friday issued an advisory prohibiting the use of the infamous Samsung Galaxy Note 7 on-board an aircraft. The Note 7, which has been in the news for all the wrong reasons lately, after having received a string of positive critic reviews, has been termed a flight risk by the FAA in the US as well.